ABS-CBN bounces back to GMA towards the complaints of the signal distortion of the TVplus Boxes. There were several complaints saying that ABS-CBN was interrupting the signal during the time of Eat Bulaga's KalyeSerye.
Based on the statement that was released by ABS-CBN last September 29, the Kapamilya network claims that their boxes receive whatever the digital TV transmissions that it could possibly get. They have no control over the how the signals that was transmitted to devices.
In short, the complainants suffered from a mistaken notion of what a receiver is and what it cannot do, and effectively side-tracked the more telling issue and that is, the program interruption was due to GMA’s own signal loss.
Signal loss due to GMA was confirmed because, not only were signals of other broadcasters during the time in question detected and received by the TVplus box, upon careful monitoring, ABS-CBN actually recorded an episode of signal loss from GMA leading to the signal loss experienced by the TVplus box.
The box itself cannot be a culprit in the signal loss since it is nothing more but a receiver, configured to detect, receive, and broadcast all available digital signals at any given time regardless of the provider (e.g. ABS-CBN, GMA, TV5) and so long as the provider is reliably transmitting such digital signals.
A letter was submitted by the National Telecommunications Commission stating that the signal loss was depending on GMA's signal transmission. The Kapuso Network is now required to respond to the complaints that they filed and explain the signal interruption.